What is Glassix?
Glassix is an AI-driven customer support platform that provides a unified inbox, omnichannel ticketing, and chatbot software for businesses to manage all their customer conversations in one place.
Features of Glassix
Unified Inbox
Manage all your business conversations from Glassix, with a single unified inbox across channels and chatbots.
Conversation Routing Engine
Assign conversations to qualified agents dynamically and customize routing rules to deliver effective triage at scale.
Cross-Channel Continuity
Maintain conversation continuity across channels and departments for a complete omnichannel experience.
Customer Conversation History
Present conversation history in a single panel across agents, chatbots, and channels.
Rich Media & Large Files Sharing
Share videos, images, voice notes, digitally signed documents, and more.
How to Use Glassix
Glassix helps companies and small businesses drive customer delight through personalized and automated interactions. Leverage the Glassix visual chatbot builder to design automated flows coupled with Conversational AI, and deploy simultaneously to all channels with just one click!
Pricing of Glassix
Glassix offers a free trial, and its pricing plans are tailored for businesses of all sizes. Start your free trial today and experience the power of Glassix!
Helpful Tips
- Use Glassix to centralize your customer conversations and improve response times.
- Leverage Glassix's chatbot builder to automate routine tasks and free up agent time.
- Take advantage of Glassix's integrations with popular messaging channels to reach your customers where they are.
Frequently Asked Questions
What is the main benefit of using Glassix?
Glassix provides a unified inbox and omnichannel ticketing system that enables businesses to manage all their customer conversations in one place, improving response times and customer satisfaction.
Can I use Glassix for sales and marketing?
Yes, Glassix can be used for sales and marketing automation, enabling businesses to personalize and automate interactions with customers and prospects.
Is Glassix secure?
Yes, Glassix takes customer data security seriously and has implemented robust security measures to protect customer data.
