What is My AskAI?
My AskAI is an AI email assistant for customer support on autopilot, designed to reduce the time spent on customer service by automatically replying to support emails using knowledge from your website and help docs.
Features of My AskAI
#1 AI Assistant Trained on Your Website & Help Docs
- Adds all the pages from your website and help docs
- New content automatically added and kept up to date
- Answers any question, instantly replying with verified AI answers
#2 Helpful and Accurate AI Replies to Customers
- Customers can always reply to the AI assistant to speak with one of your team
- Works with all email providers, keep your existing support email address
- Full visibility of AI email replies, so no repetition needed by customers
#3 Every Customer Support Email Becomes an Actionable Insight
- Automatically extracts and groups issues, bugs, and feature requests from emails
- Team email alerts for newly identified actionable insights
- No manual tagging, analysis, or summarizing required
#4 Add Your AI Assistant to Your Website to Provide Even Faster Support
- Add to your website with 1 line of code
- Integrates with any existing live chat providers
- Works alongside your email assistant, using the same knowledge base
How to Use My AskAI
6 Actionable Tips on How to Write Great Customer Support Email Replies
- Personalize your response
- Provide additional resources (help docs)
- Be clear and concise
- Follow-up proactively
- Express empathy and take responsibility
- Use positive language
