Chatsy
Chatsy tool information
Chatsy is an AI customer-support platform by ZTABS. Its Free plan lets a team test one AI agent with 40 message credits per month. Hobby and higher plans add live chat, human handoff with transcript context, a knowledge base, mailbox and ticketing. Current prices and limits: https://chatsy.app/pricing.
Use cases and tags
Frequently asked questions from Chatsy
Which tools does it connect to?
Seven services connect today, including Slack, Zendesk and Stripe.
Is there a guide for my use case?
There are guides for support, ecommerce, leads, industries and internal help.
Is Chatsy right for my team?
Yes, if your answers live in docs and customers need a path to a person.
Any guides on automating support?
Yes: guides on AI chatbots, live chat and support automation.
What is ticket deflection?
When a customer finds their answer without creating a support ticket.
How fast do customers expect a reply?
60% of customers define immediate as 10 minutes or less.
How does Chatsy compare on price?
The free plan includes 40 credits, and each comparison lists plan limits.
What are the alternatives to Zendesk?
Freshdesk, Intercom and Help Scout, with pros, cons and when to stay put.
Can I exchange a gift if I don’t have the receipt?
Yes. With the order number from the gift note, you can exchange it for another size or color within 30 days.
How do I invite a teammate to my workspace?
Open Settings, then Members, and choose Invite. Admins can set the teammate’s role before sending.
Are you open on Saturdays?
Yes. Both locations are open from 8 a.m. to noon on Saturdays.
Is there a monthly fee on the basic checking account?
There is no monthly fee when you keep a minimum balance of $500. The fee schedule lists the other charges.
When is the application deadline for the fall term?
Fall applications close on March 1. The application checklist lists every document you need.
Does the Elm Street apartment come with parking?
Yes. The listing includes one covered parking space and a storage unit.
How do I change the email on my account?
Go to Account settings and choose Change email. We send a confirmation link to the new address.
Which plan includes team seats?
The Team plan includes five seats. You can add more seats from the billing page.
How do I set up the VPN on a new laptop?
Install the VPN app from the software portal, then sign in with your work account.
How much does an AI chatbot cost?
Chatsy has a free plan with 40 credits. Paid plans start at $35 per month and use credits per AI response rather than per agent seat. Check the pricing page for current limits.
What happens when the AI cannot answer a question?
When Chatsy is unsure or a customer asks for a person, it sends the conversation to the team inbox with the transcript and customer details.
How long does it take to set up Chatsy?
Basic setup requires an account, help content, widget styling, and one embed snippet. Check the integrations page for current connection limits, and test any custom action end to end before publishing it.
Does Chatsy integrate with my existing tools?
Chatsy currently offers dashboard connection setup for Calendly, Pipedrive, Zendesk, Klaviyo, Slack, Stripe, and Mailchimp. Agent execution through these connections is not available yet. Shopify, Cal.com, HubSpot, Salesforce, and Zapier are planned.
What is an AI chatbot for customer service?
An AI customer service chatbot answers questions from your help content. Some products can also use connected tools after those actions are configured and tested end to end. Chatsy combines help-content answers with live chat handoff, a knowledge base, and a team inbox.
Is it worth paying for an AI chatbot?
It is worth paying when the time saved on repeatable questions is greater than the subscription cost. Test a chatbot on your real support topics, measure how many conversations it resolves correctly, and compare that with the time your team currently spends on those requests. Smaller teams can start on a free tier and upgrade when the results justify it.
What is the best AI agent for customer service?
The best fit depends on your support channels and monthly volume. Test each product on the same 50 customer questions, including requests that need CRM or order data, before you commit.
How do I contact chatbot customer service?
Contact Chatsy through in-app chat, the contact form, or the email address on the contact page. For your customers, Chatsy sends unresolved conversations to the team inbox with the transcript attached.
What is live chat software?
Live chat software puts a messaging widget on your site and routes messages to a shared inbox. Some products, including Chatsy, let AI answer first and send unresolved conversations to a person.
Are chatbots good for customer service?
Chatbots work well when they answer from your help content, use only actions that have passed end-to-end testing, and send unresolved conversations to a person. They fail when they invent answers, refuse to hand off, or repeat the same scripted reply. Test any agent on real questions and review its answers before showing it to customers.
Who has the best chatbots for customer support?
Choose based on the support channels you use, your monthly volume, and how the product charges for AI. Test each candidate against the same customer questions before signing an annual contract.
Is Intercom better than Zendesk?
Intercom focuses on in-app messaging and AI support. Zendesk covers a wider set of ticketing and contact-center workflows. Compare both against your channels, reporting needs, and AI pricing.
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Why it is listed
- Reviewed before publication
- Pricing model clearly labeled
